Platform
One phone system, cleanly divided.
A multi-tenant PBX that keeps every customer, site and department separate, while you manage them all from one place.
What a PBX actually is
A PBX is the switchboard behind your phone numbers. It decides what rings where: which desk phone picks up, which mobile rings next, what happens after six rings, and what the caller hears at eight in the evening.
Ours runs as one system that we keep neatly divided. Your organization sits in its own space with its own extensions, greetings, schedules and recordings. Another customer, or another branch of yours, sits in theirs. Nothing crosses over unless you ask it to.
Multi-tenant by design
Separate by default, not by configuration.
Separation is not a setting we switch on afterwards. Each tenant has its own users, numbers, call flows and data, and an administrator only ever sees their own. For a business with several sites, that means each location can run its own hours and its own greeting while still transferring a call internally by dialling an extension.
ATCOM Tel platform
- Head office 40 extensions
- North branch 12 extensions
- Clinic group 3 sites
Separate data, separate admins, one platform to manage and monitor.
Works with your SIP trunk provider
Keep the numbers and the carrier you already have, or let us arrange trunks for you. The system speaks standard SIP, so you are not locked to one supplier, and porting your existing numbers is a normal part of the move.
- Bring your own SIP trunks, or we supply them
- Keep your existing phone numbers
- Several trunks at once, with failover between them
- Emergency calling configured per site
Works with the phones you already own
Most business IP phones and headsets work here. If you have a cupboard of desk phones from a previous system, bring them: we will tell you honestly which ones are worth keeping and which are past it.
- Common IP desk phones from the usual makes
- DECT handsets for staff who move around
- Conference phones and paging systems
- Automatic provisioning, so a new phone sets itself up
Desktop, web and mobile clients
Not everyone wants a phone on their desk. The same extension works from a Windows app, a browser tab, or an iPhone or Android handset, with one directory and one voicemail box behind all of them.
- Windows desktop app
- Web client with nothing to install
- iPhone and Android apps
- Move a live call between them mid-conversation
White-labelled under our brand
The portal your staff and administrators sign in to carries our name, not a vendor you have never heard of. One company to call when something needs changing, and one company responsible for fixing it.
- ATCOM branding throughout the portal and apps
- One support number for everything
- No finger-pointing between suppliers
Supported and managed by people, not a queue
We have teams in Europe and in Canada. When you call about a problem you reach someone who knows your system, and between the two offices that is most of the working day.
- Teams in two time zones, Central European and Eastern
- We monitor customer systems proactively
- On-site visits where they are needed
- Changes made for you, not left as homework
The administration portal
Adding a person, changing who a queue rings, or moving an extension to a new desk takes a couple of minutes in the browser. If you would rather not, ring us and we will do it.
Not sure which parts you actually need?
Tell us how your calls come in today and we will sketch out what would change.