Microsoft Teams
Make and take outside calls from inside Teams, using your own numbers, without a second app open all day.
- Call from the Teams client
- Your existing numbers and extensions
- One directory across both
Intelligence
Connect the phone system to the tools you already use.
Click to call from your CRM, see who is ringing before you answer, and push call data wherever you need it.
The phone is usually the last thing to be connected
Most organizations have already joined up their email, their calendar and their customer records. The phone system tends to sit outside all of it, which is why people still write a number on a sticky note and type it into a keypad.
These are the connections that close that gap. Some are a switch we turn on; others take a little configuration. If what you need is not here, it is usually still possible.
What connects
WhatsApp Business
Handle WhatsApp conversations in the same place as calls, so a customer who switches channel is not lost.
- Shared team inbox
- Alongside voice, not separate from it
CRM systems
The three things people actually want from a CRM connection, without changing how anyone works.
- Screen pop: the caller’s record opens as the phone rings
- Click to call: dial from the record, no typing
- Automatic logging: the call is recorded against the right contact
Video conferencing
Move a voice call up to video when showing something would be quicker than describing it.
- Escalate from an existing call
- No separate invitation to send
Webhooks and REST API
For anything bespoke. Call events pushed to your systems as they happen, and configuration readable and changeable from your own code.
- Webhooks on call start, end, missed and voicemail
- REST API for users, extensions and call records
- Useful for dashboards, ticketing and billing
Custom integrations
Built by us, for the system you already depend on. This is a normal part of what we do, not an exception.
- Scoped with you first
- Supported afterwards like everything else
A note on CRM connections
Which CRM products we can connect to depends on what they expose and how you are hosted, so we check yours rather than promising in advance. Tell us what you use and we will give you a straight answer: supported out of the box, possible with a little work, or not sensible. We would rather say the third one now than after you have bought something.
Need something custom?
Tell us what it has to talk to, and what should happen when the phone rings. We will tell you whether it is possible and what it involves.