Platform

Everything the phone system can do.

Everything below is included in the platform. Search for what you need, or browse the groups.

Calling

Getting a call to the right person, first time.

  • Auto attendant (IVR) The recorded greeting that answers and offers callers their options.
  • Ring groups Ring several phones at once, so whoever is free picks up.
  • Hunt groups Try phones one after another, in an order you set.
  • Call queues Hold callers in line with music and position announcements.
  • Call park Put a call on hold in a shared slot so anyone can collect it.
  • Call pickup Answer a colleague’s ringing phone from your own.
  • Transfer Pass a call on, either straight through or after a quick word.
  • Conference rooms Dial-in numbers for meetings, with a PIN if you want one.
  • Call recording Record all calls, or only the ones you choose, and store them where you decide.
  • Voicemail to email Messages arrive in your inbox as an audio file you can forward.
  • Business-hours schedules Different routing for open hours, closed hours and holidays.
  • Paging and intercom Announce over desk phone speakers or an overhead system.

For your people

What each member of staff gets, wherever they are working.

  • Presence See at a glance who is free, on a call or away.
  • Desktop app Calls, contacts and voicemail from a Windows computer.
  • Web client The same thing in a browser tab, with nothing to install.
  • Mobile apps Your extension on iPhone and Android, over Wi-Fi or mobile data.
  • Find me / follow me Ring your desk, then your mobile, then wherever you say.
  • Do not disturb Silence your phone without sending callers into a dead end.
  • Personal call routing Your own rules for who gets through and when.
  • Contacts and directory A shared company directory alongside your own contacts.
  • Call history What you missed, who called, and how to ring them back.
  • Hot desking Sign in to any desk phone and it becomes your extension.

Contact centre

For teams whose whole job is answering the phone.

  • Agent queues Distribute waiting calls across a team by skill, order or fairness.
  • Wallboards A live screen showing calls waiting, longest wait and who is available.
  • Listen, whisper and barge A supervisor can monitor a call, coach the agent unheard, or join in.
  • Call-back instead of holding Let callers hang up and keep their place in the queue.
  • Queue reports Answered, abandoned, average wait and service level, by day or hour.
  • Agent login and breaks Agents sign in and out of queues and mark why they are unavailable.
  • Overflow routing Send calls elsewhere when the wait gets too long.

Administration

Running the system day to day, without needing a specialist.

  • Web admin portal Add people, change call flows and check what happened, from a browser.
  • Multi-tenant management Keep sites, departments or customers fully separate under one platform.
  • Phone auto-provisioning Plug in a new desk phone and it configures itself.
  • Role-based permissions People can change only what their role allows.
  • Audit logs A record of who changed what, and when.
  • Backups Regular backups of configuration, with a tested way to restore.
  • Call detail records Every call logged and exportable for billing or review.
  • Bulk changes Import or update many users at once rather than one at a time.

Messaging and integrations

Connecting the phone system to the tools you already use.

  • Microsoft Teams Make and take outside calls from inside Teams.
  • WhatsApp Business Handle WhatsApp messages alongside calls, in the same place.
  • CRM connectors Screen pop, click to call, and calls logged against the right record.
  • Instant messaging Internal chat between colleagues, one to one or in groups.
  • Video conferencing Move a call up to video without starting again somewhere else.
  • Webhooks Push call events to your own systems as they happen.
  • REST API Read and change configuration from your own code.
  • Custom integrations Something not on this list? We build these for customers.

Looking for something you did not find here?

Tell us what it needs to do. If it is possible, we will tell you how; if it is not, we will say so.

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