Phone registrations
Which handsets are signed in, and which have quietly dropped off.
Intelligence
Problems we catch before you do.
A live view of registrations, trunks, active calls and server load, with alerts that fire before your staff notice anything.
Most phone faults announce themselves quietly
A desk phone loses its registration overnight and nobody notices until someone tries to use it. A trunk drops one of its two routes, so calls still work but there is no longer anything to fall back on. Disk space creeps up for a month and then fills on a Friday afternoon.
None of these are dramatic while they are happening. All of them are visible, if something is looking. That is what monitoring is: watching the things that go wrong slowly, so they can be fixed before they go wrong suddenly.
The live view
A wallboard you can leave on a screen: what is registered, which trunks are up, how many calls are in progress, and how hard the server is working.
What we watch
Continuously, on every system we manage.
Trunk status
Whether each route to the outside world is up, and whether failover is still available.
Active calls
Calls in progress now, and the pattern over the last hours and days.
Server load
Processor, memory and disk, so a slow problem is caught while it is still slow.
Call quality
Signs of a network struggling: jitter, packet loss and one-way audio.
Security events
Repeated failed registrations and the sort of probing that comes before toll fraud.
Alerts
Told early, not told loudly.
Every alert has a threshold you can set, and a route you choose: email, a message to a team, or straight into our support queue. The aim is a small number of alerts that all mean something, rather than a stream nobody reads.
Examples of what can raise an alert
- A phone has been unregistered for longer than you allow
- A trunk has gone down, or failover has been used
- Calls are failing at an unusual rate
- Disk or memory has passed the level you set
- Call quality has dropped on a particular site
- Repeated failed sign-ins suggest someone is probing the system
Managed customers
We watch it so you do not have to.
For the systems we manage, these alerts come to us first. Often the first you hear of a problem is a message saying it has been dealt with. If we need something from you, such as access to a cupboard or a power cycle at your end, we will ask.
- Alerts reach our team, not just your inbox
- We investigate before it reaches your staff
- Updates and patches applied on a schedule
- A monthly summary if you want one
Not sure what is currently watching your phone system?
For most organizations the honest answer is nothing. We can change that.