Healthcare and care homes
Privacy obligations, and a call system that has to keep working during a power cut or an outage, not just most of the time.
Platform
Your phone system, inside your own building.
For organizations that need calls and data to stay on their own network. We assess, install, configure and support it.
When keeping it in the building is the right answer
Cloud suits most organizations. Some have a reason it does not, and those reasons are usually good ones.
Government and public bodies
Procurement rules or policies that say where systems and recordings may live.
Sites with poor internet
Rural or industrial locations where the connection drops often enough to matter.
Strict data requirements
Organizations that must be able to point at the machine their call data is on.
The main reason people choose it
Internet drops. The phones keep working.
When the system is on your network, calls between the people in your building never leave it. If the connection to the outside world fails, internal calling, transfers, paging and voicemail all carry on. Outside calls fail over to a backup route if you have one, and come back by themselves when the line returns.
- Internal calls keep working on the local network
- Transfers, voicemail and paging all continue
- Outside calls fail over to a backup route
- Everything reconnects on its own afterwards
What it runs on
Nothing exotic. If you have a server or a virtual machine host already, it will very likely sit alongside what is there.
Windows or Linux
A physical server or a virtual machine, whichever your IT already runs.
Modest hardware
A typical small-business system needs far less than people expect. We size it with you.
The same features as cloud
Queues, auto attendants, apps, recording and reporting all behave identically.
Optional hybrid
Run on your premises with our cloud standing by, so calls still land if the site goes dark.
How we do it
Three stages, and we do the work in all three.
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We assess
We look at how your calls come in today, what hardware and internet you have, and what actually has to keep working when something fails. If cloud would serve you better, we will say so.
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We install and configure
We build the system, set up your call flows, provision the phones and port your numbers. We test it properly before anyone relies on it, and we are there on the day you switch over.
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We support you
We monitor the system, apply updates, and make changes when you need them. You ring one number and reach people who know your setup.
The trade-offs, honestly
On-premises is not automatically better. It means hardware in your building that someone has to power, cool and eventually replace, and updates that happen on a schedule rather than quietly in the background. If nothing in the list above applies to you, cloud is usually simpler and cheaper. We would rather tell you that now than a year in.
Thinking about on-premises?
A short conversation is usually enough to tell whether it is the right fit for you.