Natural conversation
No keypad menus and no rigid script. Callers say what they want and get asked sensible questions back.
Intelligence
Never miss a call again.
An AI agent that answers, understands what the caller needs and hands them to the right person. No "press 1 for" menus.
The end of "press 1 for accounts"
Phone menus exist because a human cannot answer every call. They make the caller do the sorting: listen to six options, guess which one fits, press a number, wait, then usually explain themselves again anyway.
A voice agent takes the other approach. It answers, asks what the caller needs, and listens to the reply in ordinary words. Then it either deals with the request itself or passes the caller to the right person, with a note of what they said.
Good evening, Bayview Dental. We are closed now, but I can help. What do you need?
I chipped a tooth this afternoon and I am not sure whether it can wait until Monday.
That sounds uncomfortable. It is not bleeding heavily, is it?
No, it is just sharp against my tongue.
Then it can safely wait. I have put you first on the emergency list for Monday morning and sent a note to the practice. Someone will ring you before nine to confirm a time.
A made-up example, not a recording of a real call.
What happens during the call
Four things, in order, in about the time it takes to say hello.
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It answers
On the first ring, at any hour. You decide when it picks up: always, only after hours, or only when everyone is already on a call.
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It works out what is needed
The caller explains in their own words. The agent asks a follow-up question if something is missing, the way a receptionist would.
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It acts or transfers
Straightforward requests it handles itself. Anything else goes to the right person, with a summary of what the caller said so they do not repeat themselves.
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It follows up
After the call it can notify staff, write to your CRM, send a webhook, or email a transcript. The work is done before anyone gets in.
What it can do
Transfers with context
When it hands over, the person answering already knows who is calling and why. No starting again from the top.
Actions after the call
Notify a team, log the call against a CRM record, fire a webhook into your own system, or send the transcript by email.
Multilingual greetings
Greet and converse in more than one language, which matters for organizations serving more than one community.
Only when you want it
After hours, at weekends, during a lunch rush, or only once every line is busy. Your rules, changed whenever you like.
You control the data
Choose which model runs the agent, including private or self-hosted models, so call content need not leave infrastructure you control.
Where it earns its keep
The calls that currently go to voicemail, or ring out entirely.
After-hours reception
Evenings, weekends and holidays answered properly instead of by a recording.
Appointment requests
Takes the details, checks what is needed, and hands the booking to your staff.
Overflow when lines are busy
Picks up the calls that would otherwise ring out while everyone is occupied.
The same five questions
Opening times, parking, what to bring, where you are, whether you take a plan.
What it is not
It is not a replacement for your receptionist, and we would not sell it as one. It is good at answering the call nobody could get to, taking a clear message and moving simple things along. Anything delicate, unusual or upsetting should reach a person, and you decide where that line sits.
Curious what it would say to your callers?
Tell us what your phone does after hours today, and we will show you the alternative.